At Aspen we take the worry out of "unknown" shipping costs
Even The Big Items Ship Free!*
Most orders in the contiguous United States that are over $89 ship free* with Standard Ground Service. Orders under $89 will be charged a flat shipping fee of $19.95. Orders containing individual items that are less than $89 will ship free only if the entire order totals more than $89. Products to be shipped to an indirect location (see "shippers and "indirect locations" below") even if the product prices exceeds $89, may have a shipping surcharge. Oversized products regardless of weight may be charged a shipping surcharge. Product pages will prompt customers to call for a shipping cost quote. Example might be a product size of 44" x 32" x 6" weighing only 25# or a grill weighing 300# or more when shipping across country will be charged a freight surcharge. Surcharges will be shown in your cart at checkout.
Ground Shipping Policy
All orders in the Contiguous United States that are over $89 ship free* with Standard Ground Service. Orders under $89 will be charged a flat shipping fee of $19.95. Orders containing individual items that are less than $89 will ship free only if the entire order totals more than $89. Expedited delivery options are available upon request. Simply contact us via email and we'll secure expedited shipping information from the manufacturer and get right back to you. Expedited shipping only affects the time in transit, not the ships-within time. Shipments that are required to ship by air are not eligible for free shipping. We must have a residential or commercial physical address in order to ship any item; PO Boxes and Military (APO/FPO) addresses are not accepted. If a non-physical address is entered we will contact you to obtain a physical address. If we are unable to do so and the item ships, fees may apply for reshipment. For items shipped via freight (most items that we sell), service is curbside delivery and must be signed for by a responsible party at time of delivery.
This indicates the time needed to receive, process and ship your order after it has been placed and payment information is secured. Ships-within time can vary on each individual item within your order. Its the customer's responsibility to check the "ships-within time" shown on each product page prior to submitting your order. Standard Ground Shipping takes between 5-7 business days to arrive at its destination so add this time to "ships-within time" to estimate your arrival date. If you have multiple items in your order, It's not uncommon for you to receive each item separately as items can and do ship from our different U.S. warehouses. Some items are “Custom - Made to Order” and may take longer to ship. Such orders can not be cancelled. Its the customer's responsibility to check the "ships-within time" shown on each product page prior to submitting your order.
If a product needs to be expedited, you will need to contact us for a quote, estimated shipment date and estimated arrival date.. Expedited Shipment costs are the responsibility of the customer.
*Shippers and "Indirect Locations"
*There are a number of locations within the United States where shippers have to add an up-charge due to the location being considered "Indirect Locations" or "remote" areas. These locations are noted below. Should this occur Aspen will contact you to advise you of the additional charges for your approval as we can not absorb the additional costs. Before placing your order, you should contact us at 530-718-0471 and request a freight quote for the "up charge" to deliver to your address.
AO = Arizona Indirect, BU = Buroughs of NYC Indirect, CE = Colorado Indirect,
CP = California Indirect, FK = Florida Keys, MH = Manhattan Island NY Indirect, MT = Montana, MV = Martha's Vineyard Cape Cod, NO = Nevada Indirect, OO = Oregon Indirect, UO = Utah Indirect, UP = Upper Peninsula, Michigan, Wisconsin, WO = Washington Indirect, WY = Wyoming
*Broil King Products may be excluded for 100% free shipping due to low margins and high weight products. Customer will be notified if additional costs will be required.