At Aspen we take the worry out of "unknown" shipping costs
Even The Big Items Ship Free!*
Most orders in the contiguous United States that are over $89 ship free* with Standard Ground Service. Orders under $89 will be charged a flat shipping fee of $19.95. Orders containing individual items that are less than $89 will ship free only if the entire order totals more than $89. Certain products due to weight and/or dimensions and/or destination location (see "shippers and "indirect locations" below") even if the product prices exceeds $89, will be charged for shipping.
Ground Shipping Policy
All orders in the Contiguous United States that are over $89 ship free* with Standard Ground Service. Orders under $89 will be charged a flat shipping fee of $19.95. Orders containing individual items that are less than $89 will ship free only if the entire order totals more than $89. Expedited delivery options are available upon request. Simply contact us via email and we'll secure expedited shipping information from the manufacturer and get right back to you. Expedited shipping only affects the time in transit, not the ships-within time. Shipments that are required to ship by air are not eligible for free shipping. We must have a residential or commercial physical address in order to ship any item; PO Boxes and Military (APO/FPO) addresses are not accepted. If a non-physical address is entered we will contact you to obtain a physical address. If we are unable to do so and the item ships, fees may apply for reshipment. For items shipped via freight (most items that we sell), service is curbside delivery and must be signed for by a responsible party at time of delivery.
This indicates the time needed to receive, process and ship your order after it has been placed and payment information is secured. Ships-within time can vary on each individual item within your order. Its the customer's responsibility to check the "ships-within time" shown on each product page prior to submitting your order. Standard Ground Shipping takes between 5-7 business days to arrive at its destination so add this time to "ships-within time" to estimate your arrival date. If you have multiple items in your order, It's not uncommon for you to receive each item separately as items can and do ship from our different U.S. warehouses. Some items are “Custom - Made to Order” and may take longer to ship. Such orders can not be cancelled. Its the customer's responsibility to check the "ships-within time" shown on each product page prior to submitting your order.
If a product needs to be expedited, you will need to contact us for a quote, estimated shipment date and estimated arrival date.. Expedited Shipment costs are the responsibility of the customer.
*Shippers and "Indirect Locations"
*There are a number of locations within the United States where shippers have to add an up-charge due to the location being considered "Indirect Locations" or "remote" areas. These locations are noted below. Should this occur Aspen will contact you to advise you of the additional charges for your approval as we can not absorb the additional costs. Before placing your order, you should contact us at 530-718-0471 and request a freight quote for the "up charge" to deliver to your address.
AO = Arizona Indirect, BU = Buroughs of NYC Indirect, CE = Colorado Indirect,
CP = California Indirect, FK = Florida Keys, MH = Manhattan Island NY Indirect, MT = Montana, MV = Martha's Vineyard Cape Cod, NO = Nevada Indirect, OO = Oregon Indirect, UO = Utah Indirect, UP = Upper Peninsula, Michigan, Wisconsin, WO = Washington Indirect, WY = Wyoming
*Broil King Products may be excluded for 100% free shipping due to low margins and high weight products. Customer will be notified if additional costs will be required.
Aspen offers a 100% Price Match Guarantee.
We work hard to ensure that we offer the absolute best prices online for you, our customer. If you find another online store that offers a lower price than us within six months of your purchase date please let us know and we will refund you the difference. We want you to feel confident that you are getting the absolute best price for the products you are purchasing. If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date, we'll also refund the difference.
To request your partial refund email us with a link to the same product on our website, or the competitors website within six months from the date of your order and we will process a credit accordingly.
Our 100% Price Match Guarantee has some limitations:
- You must have purchased the item from our website before requesting your Price Match Guarantee
- Promotions such as manufacturer sales promotions, rebates, buy one get one free offers are not eligible
- The item must be in stock on the competitors website
- The competitor must be an online store, they may not have a retail location
- The competitor can not be a discounter or auction website (ie; eBay, Overstock.com, Amazon.com, Wayfair, Home Depot, Lowes, Target, etc)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and shipping charges if any, but excludes sales tax
- Excludes Mr. BBQ Fire Pits, Fire Tables, Bond Manufacturing (all products)
We have a 100% satisfaction guarantee. We want happy customers who will want to continue to shop with us. Our policy is a 60 day return for those products that are not considered "custom" or "special order". Those products that are considered "custom" or "special" order can not be cancelled.
Return all new, unused, and unassembled items in their original packaging, and we'll give you a full refund less the cost of the original and return shipping.